Frequently Asked Questions About Donating

• When will I recieve my receipt for my donation?
  A copy of your receipt will in 3-4 weeks.
• When will the recipient of my tribute gift receive notification?
  It can take up to 4 weeks for your recipient(s) to recieve a mail notification.
• What is your Employer Identification Number?
  Our Employer Identification Number is 13-3433452.
• How do I update my donation payment method?
  To update your credit card information, or if you are using a checking or savings account, please contact our Donor Services team by calling us toll-free at 1.888.392.0392, daily from 8 a.m. to 11 p.m. EST and we can quickly update your information.
• How do I change my reccuring donation amount?
  To change your recurring donation amount you can do so by either of the following: Complete our Update Your Field Partner Pledge form, Call us toll-free at 1.888.392.0392, daily from 8 a.m. to 11 p.m. EST, Or email us at donations@newyork.msf.org
• How do I stop or cancel my recurring donation?
  If you wish to update, suspend, or cancel your pledge you can: Complete our Update Your Field Partner Pledge form Call our Donor Services team toll-free at 1.888.392.0392 daily from 8 a.m. to 11 p.m. EST Send an email to donations@newyork.msf.org
• How do I stop or limit mail from Doctors Without Borders?
  Fill out our Contact Preference form online, call our donor services team toll free number, or email your name, mailing address and preference to our email.⬆
• How do I contact Doctors Without Borders?
  To contact us click this link.
• Will you share my contact information with any other organizations?
  We do not sell or rent our mailing list to other organizations that solicit donations or sell any products; however, we exchange portions of our mailing list with select non-profit organizations with an agreement to keep donor information confidential. We do this to further reduce our fundraising costs, increase our efficiency, and most importantly improve your experience.
• Someone claiming to work for Doctors Without Borders has asked me for money. Can you verify that they really work for you?
  It is our policy that we cannot verify employment. We acknowledge that there has been an increase in fraudulent activities on social network sites and we strongly advise against responding to requests for financial assistance. Preventative measures, such as routine online and media monitoring, are being conducted by our teams to protect supporters like you from running into any fraudulent situations.

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